Contact us
Talk to a real person.
Questions about your account, a deal, a charge, or a refund? Reach our customer service team through any of the channels below.
Business hours
Mon – Fri, 9:00 AM – 6:00 PM (PHT)
Messages sent outside these hours are answered the next business day.
Business details
Who you are dealing with.
UniDeals is operated by Xylvir Technologies Corp., a corporation registered in the Republic of the Philippines.
- Registered business name
- Xylvir Technologies Corp.
- Trading as UniDeals
- SEC registration number
- 2026020237032-00
- Securities and Exchange Commission, Philippines
- Business address
- 7th Floor, BE Residences, Laguardia, LahugCebu City, Cebu, Philippines 6000
- Authorized Representative
- Jhury Kevin Lastre
- jhury.lastre@xylvir.tech · +63 949 186 3088
Dispute resolution
If something goes wrong, here is the path.
Payment disputes, unrecognised charges, and refund disagreements follow the process below.
- 1
Raise it with us first
Email jhury.lastre@xylvir.tech or call +63 949 186 3088 with the account email you signed up with, the date and amount of the charge, and the payment reference number. We acknowledge every dispute within 1 business day.
- 2
We investigate
We review the transaction with our payment processor and reply with a written finding within 7 business days of acknowledging your report. If we need more time, we will tell you why and give you a new date.
- 3
Resolution
If the charge was made in error or the service was not delivered, we reverse it under our Refund & Cancellation Policy. Approved refunds go back to the original payment method, and the time it takes to appear depends on your bank or card issuer.
- 4
If you are still not satisfied
You may escalate the dispute to the bank, card issuer, or e-wallet provider you paid with, or to our payment processor. Philippine consumers may also seek assistance from the Department of Trade and Industry (DTI) or, for payment-related concerns, the Bangko Sentral ng Pilipinas (BSP) Consumer Assistance Mechanism.
Disputes are governed by the laws of the Republic of the Philippines, with venue in Cebu City, Philippines. Read the Refund & Cancellation Policy and Terms of Service for the full terms.
File a dispute